We reserve the right to repair or replace merchandise instead of issuing credit. All claims must be made within 10 days of invoice. No return will be accepted without a Return Authorization number. Please call or email Altura Enterprises Inc. (Toys For Wheels) and ask for the returns & repair department. Returned merchandise must be returned freight prepaid and will not be accepted without prior authorization. Unauthorized returns are subject to a 15% restocking fee. Custom wheels can not be returned for any reason other than manufacturers defect.

Buyer must prepay shipping charges. All wheels will be inspected by Altura Enterprises Inc. and after examination if the product has failed in normal use and service due to defects in material and/or workmanship. Buyer shall notify Altura Enterprises Inc. within 30 days of discovering the defect within the warranty coverage.

Exclusions from Warranty

• All warranty returns must be from Original owner who must have a bill of sale, transfer of ownership renders the warranty void
• Warranty does not apply to any item, which has been subject to misuse, neglect, accident or negligence
• This warranty does not apply to any product that has been altered or repaired by any unauthorized personnel other than Altura Enterprises Inc. staff.

Altura Enterprises Inc. will not be liable for any loss, damage, incidental or consequential damages of any kind, whether based upon warranty, contract or negligence and arising in connection with the sale, use or repair of the product. Altura Enterprises Inc. maximum liability shall not in any case, exceed the contract sale price of the products being claimed to be defective or unsuitable

Important Information On Chrome Wheels

After an aluminum wheel is cast, it is partially polished (face and lip area) and then submitted to a process of electroplating, which will turn it into a finished chromed part.

Every effort is made from Altura Enterprises Inc. to ensure that the overall quality on chrome finishes is as reasonable as possible, taking in consideration the fact that said wheels are of what is considered within the Custom Wheels Industry in general as being of good commercial quality.

This means that the wheels are up to industry standards and are not to be expected by any means to be 100% cosmetically flawless. "Show-Quality" chrome wheels are rarely available from any manufacturer and if so, would cost sometimes two or three times more than "Commercial-quality" parts to produce.

Some minor pits, small chrome burns, chips, scratch marks underneath the chrome or polishing lines are likely to occur in some of the wheels and are not considered blemishes and therefore not entitled for return, exchange or refund.

A defective chrome finish would be something that presents peeling, rust, blistering or bubbling on the polished areas of the wheels (i.e. face, lip, spokes ... not on the area where the tire seats or any backside of the wheel...).

Important Information On Painted Wheels

The paint finish in most aftermarket wheels is of good commercial quality. While technically correct, some imperfections may show on the surface of the wheels and are not considered blemishes. A defective paint finish would be considered a part in which some face, spokes or lip areas are not covered by the paint. Uneven surfaces are not considered blemishes when they are protected / covered by the paint coating.

Shipping

All orders are shipped FOB Vancouver, BC unless otherwise stated. It should be noted that we cannot be held liable for delays in shipping due to circumstances beyond our control. Please ensure your delivery dates are realistic and provide ample time for shipping variables.

Cancellations

Orders cannot be cancelled once production has begun. Orders canceled pre-production may be subject to design/sample charges.